Terms and Conditions

Please read the following carefully.

By paying and subscribing to our monthly packages you agree to these terms and conditions.

Privacy & Payments

No credit card or debit card details are stored by Healthy Buzz, and we never give out personal information to a third party. We utilize the information we gather to take and complete customer orders. Through the payment link on our website, we get paid. Any of our branch restaurants do not accept cash payments for our monthly subscriptions. All prices are displayed in AED and include VAT.

Although they may change at any time without prior notice, all prices on this website are accurate as of the time of publication.

Disclaimer

We have the right to change/modify the above Terms & Conditions without prior notice. We have the right to change any of our meal plans' names/prices/recipes without prior notice.

Monthly Meal Plan Subscription

Before enrolling in one of our programs, it is the customer's obligation to let us know if they have any dietary allergies. For a month, the meals included in our fixed packages will be set. Without the explicit permission of a member of our staff, no modifications to any of the meals will be made. Customer-requested adjustments will be implemented in two working days. This includes, but is not limited to, meal plans that have been frozen or unfrozen, changing a main dish or side dish, changing the menu, and upgrading or downgrading to a different menu. Any upgrading, downgrading, or switching from one subscription to another will incur the appropriate fee equal to the price differential between the packages. Only once per month may this option be used.

If your order has been delivered with an item missing or wrong order, you must contact us on our number and provide a picture of the wrong item.

Your subscription is active for 90 days starting on the day your package begins. You may put your package on hold at any moment throughout these 90 days, but please be aware that any unused days will not be returned and must be used up within the 3-month window.

We require a notification time of 2 working days (48 hours) in advance in order to make all the required changes for you to put your package on hold and/or resume your subscription.

You receive 2 free appointments with the nutritionist as part of your active package—an initial evaluation and a follow-up appointment to ensure you stay on track!

To guarantee ongoing and timely delivery of your meals, please be sure to renew your subscription 2 working days (48 hours) before the expiration of your current package. Meals cannot be served if payment has not been received; delivery is only permitted to begin after 48 hours.

The bag deposit of AED 150 will be refunded within 10 working days after the 2 bags and the ice packs are returned in the original condition.

Delivery Options

Orders will be delivered by a designated courier who might provide door-to-door tracking.

The customer must give 24 hours' notice in advance of any address or delivery time changes in order for the change to be implemented. We are not liable for any transit delays brought on by events beyond our control. Once the food has been delivered, it is the customer's responsibility to store it correctly. The delivery service may offer proof of the date, place, and state of the meal plan boxes and cooler bags. We are not responsible for any damages brought on by delayed delivery. You are not entitled to view a late delivery from us as a contract breach. Goods will be delivered to the delivery address supplied by you.

You must get in touch with us or the carrier to set up an alternate delivery date or address if necessary if you or anyone else at the delivery address is unable to take delivery. You will be responsible for paying additional delivery fees to have any goods that the carrier returns to us re-delivered. To preserve the contents, we always make sure that the things are packaged securely.

Shortages, Damages, Discrepancies and/or Loss In Transit

We are not liable for any delivery service delays, losses, or damages, and we are not required to give you a refund or replace your items.

You have three days from the date of delivery to get in touch with us if your order was under-delivered. You must retain any damaged or incomplete items in a single location, apart from any other goods, and make yourself available for examination at our request before we decide what course of action to take.

PAYMENTS/REFUNDS/CANCELATION

All payments are non-refundable.

DISCLAIMERS

We reserve the right to offer special promotions on occasion.

Prices and menus may also be subject to change at our discretion, without prior notice.

These terms and conditions relate to your use of our services “Meal Plans“. We may change, update or amend these terms and conditions from time to time.

Privacy Policy

When you engage with Healthy Buzz, such as when you visit one of our websites, buy one of our products, or phone one of our support representatives, Personal Information may be collected, used, and disclosed as described in the Healthy Buzz Customer Privacy Policy. Please read the information below to understand more about our information practices, including the types of information we collect, how we use and disclose that information, who we release it to, and how we protect your personal information. At Healthy Buzz, we place a high value on your privacy and take great care to protect it.

By giving us or through our websites your personal information, you understand and agree that we may collect, maintain, process, and transfer your information to and from the United States and other nations and territories. Before using this website or sending any personally identifying information through this website, please read the accompanying privacy statement. If you give us any personally identifiable information, it will be assumed that you have read and comprehended this policy.

Why We Collect Personal Information

We gather your personal data since it enables us to provide better customer service. It enables us to concentrate on the areas of most importance to you while providing you with easy access to our goods and services. Your personal information also enables us to keep you informed about events, software upgrades, special deals, and new product releases that you might find interesting.

What Information We Collect and How We May Use It

Your personal information may be used by us in a variety of ways to provide you with better products. For instance:

When you call to talk to a representative about a service issue, we could ask for your personal information. In the course of our interactions with you, Healthy Buzz may gather personal data that is pertinent to the interaction, including your name, mailing address, phone number, email address, and preferred method of contact, as well as your credit card information and other details. In order to better understand our customers and offer more helpful service, we also gather data for market research, such as your occupation and the location of your computer. On our websites, we track customer behavior information.

In addition to fulfilling your product requests, we might use your personal information for auditing, research, and analysis to make Healthy Buzz goods better.

Through acts like making purchases and filling out forms on our websites, we gather personal data about visitors to our websites. Such data is gathered when users sign up for accounts or services on our websites, buy things online, respond to surveys, post comments on our blogs, choose to be added to our email marketing list, contact us with questions or comments using a "contact us" form or a similar feature, send us an email, or in any other way voluntarily provide personal data to us through our websites.